RemoteGymp Terms of Service

Version: 2026-08-28

Effective date: 28 August 2026

These Terms of Service ("Terms") are a binding agreement between RemoteGymp Ltd, registered in Northern Ireland under company number NI742463, whose registered office is at B1 Portview Trade Centre, BT4 1HE, United Kingdom ("RemoteGymp", "we", "us" or "our"), and the person or organisation using the Services ("you" or "Customer").

The "Services" are the RemoteGymp websites, hosted and self-hosted remote-support software, technician dashboard, endpoint agents, remote-control, file-transfer, command, diagnostic, licensing, trial, billing, support, APIs and related features and documentation.

1. Eligibility, authority and acceptance

1.1 You must be at least 18 and legally able to enter into a contract.

1.2 If you use the Services for an organisation, you confirm that you have authority to bind it. If you use the Services wholly or mainly outside your trade, business, craft or profession, you are a "Consumer". Otherwise, you are a "Business Customer".

1.3 These Terms apply when you click or otherwise actively indicate that you accept them. If you do not accept them, you must not create or use an account or use the Services.

1.4 Acceptance is required for each initial account sign-up and each new user added to an existing account. RemoteGymp may keep an audit record of the accepted version, date and time, user and organisation identifiers, and relevant technical evidence such as the sign-in or network address. Where an organisation provisions users centrally, an authorised administrator may accept these Terms on the organisation's behalf, and each provisioned user must accept them at first sign-in before using the Services.

1.5 You must provide accurate account information, keep it current, protect credentials, recovery codes, API keys, enrolment credentials and access links, and promptly report suspected compromise. You are responsible for activity performed through your account except to the extent caused by RemoteGymp's breach of these Terms or failure to use reasonable care.

2. Licence and ownership

2.1 Subject to these Terms and payment of applicable charges, RemoteGymp grants you a limited, non-exclusive, non-transferable, non-sublicensable and revocable right to use the Services during your subscription or authorised trial for your own lawful remote-support purposes.

2.2 RemoteGymp and its licensors retain all rights in the Services, software, documentation, branding and related intellectual property. No rights are granted except those expressly stated.

2.3 You may not copy, sell, rent, sublicense or commercially exploit the Services; circumvent licensing, security, usage or access controls; reverse engineer them except where applicable law cannot exclude that right; interfere with their operation; or use them to build or benchmark a competing product for publication without our written consent.

2.4 We may provide updates, patches or replacements. Some updates may be required for security, compatibility or continued access.

3. Customer systems, users and data

3.1 You retain ownership of data, files, screen content, commands, device information and other material that you or your authorised users submit, display, transmit or make available through the Services ("Customer Data").

3.2 You grant RemoteGymp a limited right to host, transmit, process, copy and otherwise use Customer Data only as needed to provide, secure and support the Services, comply with law, and exercise our rights under these Terms.

RemoteGymp may generate and use aggregated or de-identified data derived from operation of the Services for analytics, security and service improvement, provided such data is not reasonably capable of being associated with you, any user, or any identifiable individual, and is not disclosed in any form that identifies you.

3.3 You are responsible for your devices, networks, backups, configurations, authorised users, technicians, permissions and the legality, accuracy and integrity of Customer Data. You must maintain appropriate independent backups; the Services are not an archival or backup service.

3.4 When RemoteGymp processes personal data on a Business Customer's documented instructions, the Data Processing Agreement forms part of these Terms. Our handling of personal data is described in the Privacy Notice.

4. Remote access, consent and acceptable use

4.1 Remote access can display private information and permit powerful actions on another device. Before connecting, monitoring, recording, transferring files, executing commands or installing an agent, you must have all permissions, notices and consents required by the device owner, user, employer, customer and applicable law.

4.2 You decide which devices and people are accessed, who is authorised, what actions are taken and whether a session should continue. RemoteGymp does not supervise individual sessions.

4.3 You must not use the Services to:

• access a device, account or data without authorisation;
• stalk, harass, deceive, exploit or invade another person's privacy;
• distribute malware, ransomware or harmful code;
• steal credentials, payment data, confidential information or identity information;
• commit fraud or violate intellectual-property, computer-misuse, surveillance, employment,

privacy, export-control, sanctions or other applicable law;

• disrupt, overload, probe or compromise the Services or third-party systems; or
• conceal or misrepresent your identity or authority in connection with remote access.

4.4 You are responsible for technicians, administrators, invited users and anyone using access links or credentials that you issue. You must promptly revoke access that is no longer required.

4.5 You represent that you are not, and are not owned or controlled by, a person subject to trade sanctions administered by the UK, EU, US or UN, and that you will not make the Services available in or to any territory subject to comprehensive sanctions. We may suspend or terminate access immediately where we reasonably believe continued provision would breach export control or sanctions law.

4.6 Our AI resolution feature is optional and is initiated by the person requesting support. Where it is used, the text entered, user-selected screenshots and related system, configuration, diagnostic and performance data are processed to generate a suggested resolution. Terminal output is sent only where a user enters it or deliberately includes it in the information submitted to the feature. Users are told when they are interacting with AI. An organisation's owner may disable the feature for all of that organisation's users. Suggested resolutions are advisory and you remain responsible for actions taken during a session.

4.7 You must not use the Services to process protected health information subject to HIPAA, cardholder data subject to PCI DSS, or data subject to sector-specific regulation, unless we have entered into a separate written agreement covering that use.

5. Subscriptions, charges and cancellation

5.1 Prices, included usage, billing frequency and plan limits are shown at checkout or in an order form. Usage-based subscription charges are billed in arrears by calendar month. Any other charges are payable as stated at checkout or in the order form. Charges exclude taxes unless stated otherwise.

5.2 Subscriptions renew for successive calendar months until cancelled. You authorise our payment provider to collect renewal charges using the saved payment method. We may change prices on at least 30 days' notice, effective from the next renewal.

5.3 You may cancel at any time through your billing settings, without contacting us and by the same means you used to subscribe. Cancellation takes effect at the end of the calendar month in which you cancel, and you retain access until that date. Charges already paid are non-refundable except where these Terms, the checkout terms or applicable law require otherwise.

5.4 We may suspend access for overdue charges after reasonable notice. You remain responsible for amounts accrued before suspension or cancellation.

5.5 Trials and promotional access may be limited, changed or withdrawn. We may use proportionate technical and account signals to prevent repeated or abusive trials, as explained in the Privacy Notice.

6. Additional Consumer terms

6.1 This section applies if you are a Consumer. Nothing in these Terms excludes or limits any right or remedy available to you under the mandatory law of your country of residence, and where those laws give you greater protection than these Terms, those laws prevail.

6.2 We will supply the Services with reasonable care and skill, as described, and fit for any purpose you made known to us before purchase.

6.3 If the Services are not in conformity, you may require us to bring them into conformity free of charge and within a reasonable time. If we fail to do so, or the lack of conformity is serious, you may obtain a proportionate price reduction or terminate this agreement and receive a refund of amounts paid for the affected period. These remedies are in addition to any other rights you have in law.

6.4 If you contract online you may have a statutory right to cancel within 14 days. Details applicable to your purchase are provided before checkout and in a durable confirmation. If you expressly ask us to begin providing a paid service during that period and then cancel, we may charge a proportionate amount for the service supplied, where the law permits. Any loss of the withdrawal right for supplied digital content applies only after the express request and acknowledgement the law requires.

6.5 You may cancel at any time in your billing settings. Cancellation takes effect at the end of the calendar month in which you cancel.

6.6 Please contact support@remotegymp.com with any complaint; we aim to respond within three calendar months. We are willing, but not obliged, to consider using RetailADR, at https://www.retailadr.org.uk/, where its rules permit it to consider the dispute.

6.7 If you are a Consumer in Australia, our goods and services come with guarantees that cannot be excluded under the Australian Consumer Law. Nothing in these Terms excludes, restricts or modifies those guarantees. Where permitted, our liability for breach of a guarantee in respect of services is limited to resupplying the services or paying the cost of resupply.

6.8 Provisions concerning governing law, liability, refunds, suspension, changes and termination apply to Consumers only to the extent permitted by applicable consumer law.

7. Service operation and changes

7.1 We aim to provide a reliable service but do not promise that it will be uninterrupted, error-free, secure against every threat, compatible with every device or network, or able to recover every session or item of data.

7.2 Internet, cloud, identity, payment, operating-system, network and device providers are outside our control. Their failures or changes may affect the Services.

7.3 We may maintain, patch, change or discontinue features. Where reasonably practicable, we will give advance notice of a material reduction to paid functionality.

7.4 Support, availability or service-level commitments apply only if stated in your plan or a separate written agreement.

8. Security

8.1 We will use reasonable technical and organisational measures appropriate to the nature and risk of the Services.

8.2 No system is completely secure. You are responsible for appropriate access controls, multi- factor authentication where offered, least-privilege permissions, endpoint security, network security, patching, staff training, backups and incident procedures.

8.3 You must promptly notify support@remotegymp.com of a suspected vulnerability, unauthorised access or security incident involving the Services and must not publicly disclose a vulnerability before we have had a reasonable opportunity to investigate and remediate it.

9. Confidentiality

Each party will protect the other's non-public confidential information using reasonable care and use it only to perform or receive the Services. This obligation does not cover information that is public without breach, already lawfully known, independently developed or lawfully received without restriction. A party may disclose information when legally required after giving notice where permitted.

10. Feedback

If you provide suggestions or feedback, you grant RemoteGymp a worldwide, perpetual, irrevocable, royalty-free right to use it without restriction or payment, provided we do not identify you publicly without permission.

11. Disclaimers

11.1 To the maximum extent permitted by law, the Services are supplied on an "as available" basis. RemoteGymp excludes implied terms, warranties and conditions that may lawfully be excluded.

11.2 RemoteGymp does not warrant that remote access will always be available or successful, that all threats or errors will be detected or prevented, or that use of the Services will satisfy every legal, regulatory or sector-specific requirement applicable to you.

11.3 You remain responsible for deciding whether the Services are suitable for your purpose and for the consequences of actions performed during remote sessions. Nothing in this Section excludes the statutory rights stated in Section 6.

12. Limitation of liability

12.1 Nothing in these Terms excludes or limits liability that cannot lawfully be excluded or limited, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or wilful misconduct.

12.2 Subject to Sections 6 and 12.1, RemoteGymp is not liable for indirect, incidental, special, punitive or consequential loss, or for loss of profits, revenue, business, opportunity, goodwill, anticipated savings or data, even if the possibility was known.

12.3 Subject to Sections 6 and 12.1, RemoteGymp's total aggregate liability arising out of or in connection with the Services and these Terms, whether in contract, tort (including negligence), misrepresentation, restitution, breach of statutory duty or otherwise, will not exceed the subscription fees paid or payable in the six months immediately preceding the event giving rise to the claim. For a free or trial service, the cap is £0.

12.3A For RemoteGymp's liability for breach of the Data Processing Agreement, breach of its confidentiality obligations under Section 9, or a Personal Data Breach caused by RemoteGymp's breach of these Terms, the limitation in Section 12.3 is replaced by a cap of the subscription fees paid or payable for the twelve months immediately preceding the event giving rise to the claim.

12.4 The limitations in this Section apply to the maximum extent permitted by law and reflect the allocation of risk and charges for the Services. Nothing in this Section reduces a Consumer's mandatory statutory remedies.

13. Business Customer indemnity

13.1 If you are a Business Customer, you will indemnify RemoteGymp against third-party claims, damages and reasonable costs arising from your unlawful or unauthorised remote access, your Customer Data, your failure to obtain required consent, or your material breach of Section 4. This does not apply to the extent the claim was caused by RemoteGymp's breach, negligence or wilful misconduct. This Section does not apply to Consumers.

13.2 RemoteGymp will indemnify you against third-party claims that the Services, as supplied by RemoteGymp and used in accordance with these Terms, infringe that third party's intellectual property rights, and against damages and reasonable costs finally awarded. This does not apply to the extent the claim arises from Customer Data, from use in combination with anything not supplied by RemoteGymp, or from use in breach of these Terms. If the Services become, or RemoteGymp reasonably believes they may become, the subject of such a claim, RemoteGymp may at its option procure the right to continue use, modify or replace the affected part, or terminate the affected subscription and refund fees paid for the period after termination.

14. Suspension and termination

14.1 You may terminate these Terms by cancelling paid subscriptions and ceasing use.

14.2 We may suspend or terminate access where reasonably necessary because of material breach, non-payment, a security threat, suspected fraud or unlawful use, risk to the Services or others, or a legal requirement. Where appropriate, we will give notice and an opportunity to remedy.

14.3 On termination, licence rights cease and you must stop using and uninstall the relevant software. You are responsible for exporting data before access ends. We may delete Customer Data after a reasonable wind-down period, subject to law and the DPA.

14.4 Sections intended by their nature to survive termination do so, including Sections 2.2, 3, 9, 10, 11, 12, 13, 16 and 17.

15. Changes to these Terms

15.1 We may update these Terms to reflect changes to the Services, law, security or our business. We will give existing paid subscribers at least 30 days' notice of material changes by email or through the Services unless an urgent legal or security reason requires earlier effect. Where you cancel in response to a notified change, cancellation takes effect no later than the date the change takes effect, and the change will not apply to you.

15.2 An updated version applies from the effective date stated in the notice. If you do not agree, you must stop using the Services and cancel before the new version takes effect. Changes do not retrospectively reduce rights or increase charges already accrued.

16. Governing law and disputes

16.1 These Terms and non-contractual disputes are governed by the laws of England and Wales.

16.2 If you are a Business Customer, the courts of England and Wales have exclusive jurisdiction. If you are a Consumer, this choice does not deprive you of mandatory protections of the country in which you live, and you may bring proceedings in any court available to you under applicable law.

16.3 Before starting formal proceedings, each party should give the other written notice and a reasonable opportunity to resolve the dispute, except where urgent relief is required.

17. General

17.1 Neither party is liable for delay or failure caused by events outside its reasonable control, except that this does not excuse payment obligations already due.

17.2 You may not assign these Terms without our written consent. We may assign them as part of a reorganisation, financing, merger or sale, provided this does not reduce a Consumer's mandatory rights.

17.3 If a provision is unenforceable, it will be modified only as much as necessary and the rest will remain effective. Failure to enforce a provision is not a waiver.

17.4 These Terms, the Privacy Notice, applicable DPA, checkout or order details and any expressly incorporated written terms form the entire agreement about the Services. In the event of conflict the following order of precedence applies: (1) the DPA, in respect of the processing of Personal Data only; (2) an order form signed by RemoteGymp; (3) these Terms; (4) the Privacy Notice.

17.5 Notices to RemoteGymp may be sent to support@remotegymp.com or RemoteGymp Ltd, B1 Portview Trade Centre, BT4 1HE, United Kingdom. We may send notices to the account email address or through the Services.